FAQ topics and questions for Bella LLC

ORDERING

1.   How do I place an order?

Browse our products and add items to your cart. Proceed to checkout, enter your shipping and payment details, and confirm your order. You'll receive a confirmation email with your order number right away.

2.   Can I modify or cancel my order after placing it?

Order changes and cancellations are only possible before your order is packed. Contact us immediately via our message board or email. Because orders are processed quickly, we cannot guarantee cancellations. Once an order has shipped, cancellation is no longer possible.

3.   Can I use multiple discount codes on one order?

Only one discount code may be applied per order. Promotions cannot be combined with other ongoing offers or discounts. Complimentary gifts are subject to inventory availability and may change without notice.

4.   How do I track my order?

Once your order ships, you'll receive a tracking email with your tracking number and carrier link. You can also find full tracking details in your account under Order History.

5.   How long does order processing take?

All orders are normally packed and shipped from our warehouse within 72 business hours of payment confirmation. Processing may take slightly longer during sales events, holidays, or peak periods.

6.   I accidentally clicked "Order Received" — what should I do?

Accidentally clicking that button won't affect the actual status of your shipment. Simply leave a note on our message board and our customer service team will sort it out for you.

7.   Can I request personal assistance?

Our Customer Service section on the website provides helpful tips and product information for you. However, you are welcome to contact our Customer Service representatives by using the Q&A chatbot for further inquiries. Bella  Customer Service is ready to assist you.

SHIPPING & DELIVERY

1.   Do you ship internationally?

Yes — we offer worldwide shipping. Available carriers and estimated delivery times are displayed at checkout based on your destination country. Some restrictions may apply due to local customs or import regulations.

2.   What shipping methods are available?

Standard and Expedited shipping options are available at checkout. Expedited carriers (DHL / EMS) typically deliver in 3–5 business days. Standard transit times vary by country and are shown on the checkout page.

3.   Are there weight or value limits per shipment?

Yes — certain carriers have restrictions. Korea Post orders must weigh under 2 kg. EMS / DHL order value must be under $300 USD. If your order exceeds these limits, please select an appropriate shipping method at checkout.

4.   Why hasn't my tracking updated?

Tracking updates can be delayed during customs clearance or local transit — this is normal. If your tracking hasn't moved in more than 7 business days, please contact our customer service team with your order number and we'll investigate.

5.   What if my package is lost or arrives damaged?

If your order arrives damaged or cannot be located, please contact us within 7 days of the expected delivery date. Include your order number and clear photos of any damage so we can resolve the issue as quickly as possible. 

RETURNS & REFUNDS

1.   What is your return policy?

Return requests must be made within 14 business days of the delivery date. Items must be returned in their original, unopened and unused condition with original packaging intact. Contact us through our message board to initiate a return.

2.   Which items are not eligible for return?

The following are not eligible for a return or refund: items reported more than 14 days after delivery, items showing any signs of use or opening, items that have been intentionally damaged, and items returned without prior notice or after a denied return request.

3.   How and when will I receive my refund?

Once we receive and inspect your return, your refund will be processed within 5–7 business days to your original payment method. If the order was placed using a coupon, coupon value is refunded first, then the remaining cash amount.

4.   Who covers return shipping costs?

If the return is based on personal preference or a change of mind, return shipping costs are deducted from your refund even if the original delivery was free. We cover return shipping only when the item is defective or the wrong item was sent.

5.   Can I exchange an item instead of returning it?

We recommend placing a new order for the item you want and returning the original separately. This ensures the fastest turnaround. Our customer service team is happy to guide you through the process.

CUSTOMS & DUTIES

1.   Who is responsible for customs fees and import duties?

Customers are fully responsible for any customs duties, taxes, and import fees charged by their local authority. We are legally required to declare shipments at their actual value and content we cannot alter declaration values or underdeclared contents.

2.   What happens if my country bans items in my shipment?

Please check with your local customs office about restricted or prohibited items before ordering. If customs confiscate any item from your shipment, Bella LLC is not responsible for reshipment or refund of the confiscated item(s).

3.   My shipment is stuck at customs — what can I do?

Customs clearance times vary by country and are outside our control. Delays are more frequent during peak seasons or for higher-value orders. We recommend contacting your local customs office directly if clearance takes more than 7 business days.

4.   Can I get reimbursed for customs taxes I paid?

No. Since customs duties are solely the customer's responsibility, we are unable to refund taxes or import fees paid to local authorities.

MY ACCOUNT

1.   How do I create an account?

Click Sign In / Register at the top of the page and select Register Now. Enter your name, email, and a password. An account lets you track orders, save your Wishlist, and earn reward points on purchases.

2.   I forgot my password — how do I reset it?

Click Sign In and select Forgot password. Enter your account email and we'll send a password reset link within a few minutes. If it doesn't arrive, please check your spam or junk folder.

3.   How do reward points work?

You earn points on every qualifying purchase. Points can be redeemed on future orders as a discount. Points are credited after delivery and once the return window has closed. Visit the Rewards page for current earning rates and redemption rules.

4.   How do I update my address or account details?

Log in to your account and go to Account Settings. You can update your name, email address, password, and saved addresses there. Note: addresses on orders that have already shipped cannot be changed.

PRODUCTS

1.   Are your products authentic?

Absolutely every product sold by Bella LLC is 100% authentic. We source directly from official brand partners and authorized distributors. We never stock counterfeits or grey-market goods.

2.   How can I check the manufacture date or expiration date?

Expiry and manufacturing dates are printed on product packaging. If you have any concerns about a specific product, contact us before use.

3.   Do you offer product samples?

Promotional samples are occasionally included with orders during special events Keep an eye on our promotions page for sample giveaways and gift-with-purchase offers.

4.   I had a skin reaction to a product  what should I do?

Stop using the product immediately and consult a medical professional if needed. Contact our customer service team with your order number and the product name so we can document the issue. We take product safety seriously and will work to find a resolution, and we always recommend a patch test before using